Landmark misconduct clampdown
Ryanair, Europe’s largest airline, has taken decisive legal action against a disruptive passenger, filing a €15,000 claim in the Irish Circuit Court. The case stems from an incident on April 9, 2023, when flight FR7124 from Dublin to Lanzarote was forced to divert to Porto due to the passenger’s unacceptable behaviour. The diversion resulted in significant delays, leaving 160 passengers stranded overnight and losing a day of their holiday.
Zero tolerance
In addition to causing distress to passengers, the diversion incurred substantial costs for Ryanair, including overnight accommodation, passenger expenses, and landing fees. This legal move is part of the airline’s broader clampdown on unruly behaviour, underscoring its zero-tolerance policy towards passenger misconduct.
“It is unacceptable that passengers – many of whom are heading away with family or friends to enjoy a relaxing Summer holiday – are suffering unnecessary disruption and reduced holiday time as a result of one unruly passenger’s behaviour."
Sending a clear message
This incident highlights the serious consequences of such behaviour, and it hoped this action will serve as a deterrent to others.
Ryanair has pledged to ensure a safe and respectful environment for both passengers and crew by taking firm steps to combat the small minority who cause disruption. The legal proceedings mark a significant step in Ryanair’s efforts to hold offenders accountable and protect the travel experience of the vast majority of its customers.
This case sets a precedent for stricter enforcement against disruptive passengers across the airline industry, sending a clear message that misconduct in the skies will not be tolerated.
